Serving the DMV - Waldorf, MD | Phone : 240-435-2035

Policies & Procedures

Policies & Procedures

Ordering

Our online ordering system is a smooth one page checkout for your convenience. You will be able to enter all of your information on one form and place your order quickly and efficiently. If you need assistance contact us @ 240-435-2035 or email us : info@hattiecakesandsweets.com

 

*** COUPONS, SPECIALS & DEALS CANNOT BE COMBINED ***

Delivery & Pick-ups

    • At this time we do not ship our products via traditional carriers like UPS, FEDEX or USPS.

 

    • All Orders are available for Pick-ups, Local deliver for $10 and Local Extended Delivery for $15. The options available for your zip code will so based on your address when you place your order.

 

    • You may want to arrange pick-ups via delivery services like Postmates. This is done at your own expense.

 

    • If you choose to pick-up your order, you will be given a pick-up time window to ensure a flawless pick-up of your product.

Payments

      • Payments for all orders must be prepaid. Our goods are baked and prepared to order for this reason, there are no Refunds.

     

      • We accept all major credit cards. MC/Visa, Discover, Amex

     

    • Refunds may be granted if we fall to meet your selected delivery date within  48 hrs. after due date

Frequently Asked Questions

How do I store my cakes and cupcakes?
We recommend that you store your cakes and cupcakes in the fridge. If you will not be consuming the cupcakes more than 24 hours after purchasing them, we recommend freezing them and they are good for a few weeks purchased. To thaw them, leave them at room temperature for 2–3 hours before they are to be served.
Can I phone or e-mail an order for pick-up?
Of course! But, the best way is to place an order is through our online ordering system to ensure accuracy and timely delivery of your items.
Can I customize my order?
Yes, Just sent us a email with the information on what you desire. Email us at : info@hattiecakesandsweets.com.

ABOUT US

We are your home for awesome and exclusive homemade desserts. Our goal is to always meet and exceed your expectations for quality and service.

Serving the DC, MD and VA Areas.

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